Store policies & booking terms

1. Booking Policy

All appointments are subject to availability. Customers must provide accurate contact details and relevant information about their dogs, including breed, size, coat condition and any special grooming requirements.

Please ensure your dog arrives at the scheduled appointment time.

2. Cancellation & Rescheduling Policy

Customers are requested to provide at least 24 hours' notice when cancelling or rescheduling an appointment.

Late cancellations or missed appointments may result in the loss of any deposit paid. Rescheduling is subject to appointment availability.

3. Payment Policy

Payment is required at the time of online booking where applicable. Customers may be required to pay a deposit or the full service amount, depending on the booking arrangement.

Any additional grooming services or charges will be communicated to the customer before proceeding.

4. Refund Policy

Refund requests will be considered on a case-by-case basis in accordance with our cancellation policy and applicable Australian Consumer Law.

Where a service has not been provided, customers may be eligible for a refund depending on the circumstances.

Nothing in this policy excludes or limits any rights customers have under Australian Consumer Law.

5. Grooming Services & Additional Charges

Our services include full grooming, bathing and blow-drying, coat trimming, nail clipping, blueberry facials and exfoliating treatments.

Additional charges may apply depending on the dog's breed, size, coat condition, matting, behaviour or additional grooming requirements.

Customers will be advised of any additional charges before proceeding.

6. Pet Health & Safety

Customers must disclose any known medical conditions, skin sensitivities, allergies, behavioural concerns or other relevant health information before grooming.

Missy Moo Grooming reserves the right to modify or decline a grooming service where it is considered necessary for the dog's health, welfare or safety.

7. Privacy Policy

Missy Moo Grooming respects customer privacy. Personal information collected during bookings and payments is used to manage appointments, process payments and communicate with customers.

Customer information will be handled securely and in accordance with applicable Australian privacy laws.

8. Customer Agreement

By making a booking and proceeding with payment, customers acknowledge that they have read and agreed to these booking terms and store policies.

Missy Moo Grooming is committed to providing a friendly, caring and professional grooming experience for every dog.